Arrivals / Departures
| Vehicle Type | Cancellation Window | Late Cancellation |
|---|---|---|
| Sedan or SUV | 2 hours prior to pick up | 100% due in full |
| Sprinter / Transit | 24 hours prior to pick up | 100% due in full |
| Stretch Limo | 48 hours prior to pick up | 100% due in full |
| Mini Bus | 72 hours prior to pick up | 100% due in full |
Arrivals / Departures
| Vehicle Type | Cancellation Window | Late Cancellation |
|---|---|---|
| Sedan or SUV | 2 hours prior to pick up | 100% due in full |
| Sprinter / Transit | 24 hours prior to pick up | 100% due in full |
| Stretch Limo | 48 hours prior to pick up | 100% due in full |
| Mini Bus | 72 hours prior to pick up | 100% due in full |
Transfers / Point to Point
| Vehicle Type | Cancellation Window | Late Cancellation |
|---|---|---|
| Sedan or SUV | 4 hours prior to pick up | 100% due in full |
| Sprinter / Transit | 24 hours prior to pick up | 100% due in full |
| Stretch Limo | 48 hours prior to pick up | 100% due in full |
| Mini Bus | 72 hours prior to pick up | 100% due in full |
Non-Holiday / Non-Special Event Hourly Reservations
| Vehicle Type | Cancellation Window | Late Cancellation |
|---|---|---|
| Sedan or SUV | 12 hours prior to pick up | 100% due in full |
| Sprinter / Transit | 48 hours prior to pick up | 100% due in full |
| Stretch Limo | 72 hours prior to pick up | 100% due in full |
| Mini Bus | 72 hours prior to pick up | 100% due in full |
Special Event / Wedding / Holiday / Corporate Event Reservations
Sedans or SUVs: Cancellations must be received within 14 days of the pick-up date. After that window, the reservation cannot be altered or refunded. There is a 20% cancellation fee applied if the reservation is canceled less than 30 days before the event. Covid Cancellation Policy: If a public event is canceled by the event host or producer due to Covid-19 and we are notified at least 12 hours prior to the scheduled pick up time, there will be no penalty and the reservation is
fully refundable.
Sprinter, Transit, Limo, Minibus or Coaches
Cancellations must be received within 14 days of the pick-up date. After that window, the reservation cannot be altered or refunded. There is a 20% cancellation fee applied if the reservation is canceled less than 30 days before the event. Covid Cancellation Policy: If a public event is canceled by the event host or producer due to Covid-19 and we are notified at least 12 hours prior to the scheduled pick up time, there will be no penalty and the reservation is fully refundable.
Safety is a fundamental principle deeply ingrained in the corporate culture of TMI Transportation. Our Safety Department, led by a dedicated Safety Risk Manager with extensive experience in the safety industry, works tirelessly to maintain our exceptional safety record. We have implemented various programs and protocols to safeguard our reputation for excellence. Through the implementation of exclusive policies and procedures, we strive to ensure that every individual within our company, particularly our motorcoach operators, fully comprehends the significance of safety. Our comprehensive safety program encompasses not only strict enforcement rules but also regular retraining sessions to keep drivers updated and ensure compliance with our rigorous standards. Additionally, our drivers receive training on the proper use and maintenance of ADA vehicles. The in-house Safety Department at TMI Transportation diligently oversees all aspects of the program and employs scheduled road observations and ride checks to monitor and enforce operator safety performance.
